Green Light will run your BAU functions more effectively which allows your key staff to get on with more valuable work.
Our team offers the day-to-day services your business requires the most. We enhance your overall performance by supporting operations outside of your current capabilities.
We provide a range of services that are tailored to your specific needs using both remote and on-site support capabilities.
We will deal with any errors, incidents or problems that may arise within your IT working environment, keeping operational disruption, risks and costs to a minimum.
Our team partners with you to design services that ensure your business goals are always being met.
Agile, PMBOK and ITIL methodologies
Significant Cost Savings
Dedicated Project and Service Delivery Teams
Single Point of Contact
Shared Risk with Higher Quality
Popular Operational Support Services
Data Centre Management
We manage data centres 24x7x365 across the ANZ and APAC region with a track record of meeting 100% of SLAs with zero downtime. We have proven to save our partners up to 40% of running costs by implementing our fixed monthly fee model.
Field Service Engineering
We understand the importance of great customer experiences. Our field service technicians are prompt, efficient and professional. Our national coverage and service governance ensures timely delivery in metropolitan, regional and remote areas.
EUC / Desktop
We provide knowledgeable and reliable L1 / L2 Deskside Engineers to deliver consistent services, meeting your business requirements across multiple geographies.
Service / Help Desks and Call Centres
Staff churn on service desks is typically high and quality can be varied. The Green Light service is a cost effective, outsource model which provides the ability to scale up / down to meet changing business needs. We typically see 20% cost savings for our customers.
Hybrid AI / Onshore Service Desk
Green Light partners with Amelia (IPsoft) to offer a hybrid onshore service desk solution. Amelia can handle customer queries 24/7 without breaks, no matter the volume. This model allows human workers to focus on more complex and engaging queries, generating higher employee satisfaction.