The global Managed Service sector is projected to grow to $253 billion by 2022.
So why not choose a partner with a proven track record of meeting 100% of SLAs?
In a world where stakeholders are time poor, more and more organisations are outsourcing BAU functions in the form of managed services.
This type of engagement allows leaders to reduce spend, improve service quality and have oversight of their business functions through intuitive reporting.
Popular Managed Services
Data Centre Management
We manage data centres 24x7x365 across the ANZ and APAC region with a track record of meeting 100% of SLAs with zero downtime. We have proven to save our partners up to 40% of running costs by implementing our fixed monthly fee model.
Field Service Engineering
We understand the importance of great customer experiences. Our field service technicians are prompt, efficient and professional. Our national coverage and service governance ensures timely delivery in metropolitan, regional and remote areas.
EUC / Desktop
We provide knowledgeable and reliable L1 / L2 Deskside Engineers to deliver consistent services, meeting your business requirements across multiple geographies.
Service / Help Desks and Call Centres
Staff churn on service desks is typically high and quality can be varied. The Green Light service is a cost effective, outsource model which provides the ability to scale up / down to meet changing business needs. We typically see 20% cost savings for our customers.
Hybrid AI / Onshore Service Desk
Green Light partners with Amelia (IPsoft) to offer a hybrid onshore service desk solution. Amelia can handle customer queries 24/7 without breaks, no matter the volume. This model allows human workers to focus on more complex and engaging queries, generating higher employee satisfaction.
Engage through our Service Lines
Green Light is a safe pair of hands for your BAU functions. Benefit from our economies of scale and utilise our expert knowledge, whether it be managing data centres, field services or desk side support.