We manage data centres 24x7x365 across the ANZ and APAC region with a track record of meeting 100% of SLAs with zero downtime. We have proven to save our partners up to 40% of running costs by implementing our fixed monthly fee model.

We understand the importance of great customer experiences. Our field service technicians are prompt, efficient and professional. Our national coverage and service governance ensures timely delivery in metropolitan, regional and remote areas.

We provide knowledgeable and reliable L1 / L2 Deskside Engineers to deliver consistent services, meeting your business requirements across multiple geographies.

Staff churn on service desks is typically high and quality can be varied. The Green Light service is a cost effective, outsource model which provides the ability to scale up / down to meet changing business needs. We typically see 20% cost savings for our customers.

Green Light partners with Amelia (IPsoft) to offer a hybrid onshore service desk solution. Amelia can handle customer queries 24/7 without breaks, no matter the volume. This model allows human workers to focus on more complex and engaging queries, generating higher employee satisfaction.